Retail Return Policy
We treat others how we want to be treated. If there’s an issue with your order, contact us and we’ll do our best to resolve it with you. Because we can’t guarantee our products if they’ve been stored or handled improperly, sales may be nonrefundable in some cases. If you’re missing an item or entire shipment, please notify us within 48 hours of delivery so we can track it down.
Please note: we keep ‘control’ bags of soil in-house to ensure our soil is free from any unwanted bugs (gnats, soil mites, etc). In the case of a customer contacting us about bugs, here is our process: we first check our ‘control’ bag from the date of your shipment to determine if the problem originated with us (so far our shop hygiene practices haven’t failed us). Then we work with you to sort out the issue which may include education on where these bugs come from. Because our soils have loads of organic matter and added mycorrhizal inoculant, any fungus gnats that may already be in your home (or larvae in new plants’ soil) will be drawn to pots with fresh Oh Happy Dirt. We recommend our gnat traps for dealing with existing infestations, especially on plants in our soils.
Ultimately, we want you to have a good experience using our products and love working with you to solve problems. We truly care, so if you have an issue, please reach out.
If you have an issue with a product you purchased from one of our retailers, please let us know! We can’t guarantee a refund/replacement in this case, but we definitely want to help!
Wholesale Return/Exchange Policy
We love our retailers! If you have an issue with an item, let us know and we’ll do our best to sort it out. Due to the nature of the plant industry (and how incredibly tasty our soils are to pests), we can’t accept returns or exchanges of pre-mixed soils. In the case we carry products that expire, we will not be able to accept returns close to or past the expiration date.
For problems with orders, please notify us within 48 hours of receipt.